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FAQ

When do you ship? Orders are processed daily and ship out the next business day according to the shipping method selected at checkout. Tracking is updated subsequently within 1-2 business days after shipping via email auto updates.

What about support? Our support is standing by to assist and enable our customers to easily get pro videos with your phone/gopro.

Where can I find product tutorials? Click on your SMOVE product above for tutorials pertaining to your specific SMOVE stabilizer.

Can I add audio/other accessories? Yes, visit our Instagram page for helpful setup guides and posts for audio/extra accessories.

Will this work with my Note 8/S9+/iPhoneX? Yes, all phones are compatible, though it is advised to use phones without external bulky cases if you have a larger sized phone.

What is your product warranty? We stand behind our products which we designed and built with love and care - any manufacturer issue/defect is fully replaceable.

How do I do portrait mode? All our products enable the ability to switch from landscape to portrait mode, please click on the specific product tutorial link above.

I need help. We'll do everything we can to solve your issue and make this a quality experience for you, please allow 24-48 hours for support due to the recently increased volume of inquiries.


CONTACT SUPPORT


Note: Due to an IT server issue, if you submitted a support request 7/6-7/12 and have not received a reply from the support staff, please submit another request today. Thank you!