When do you ship? Orders are processed daily and ship out the next business day according to the shipping method selected at checkout. Tracking is updated subsequently within 1-2 business days after shipping via email auto updates.

What about support? Our support is standing by to assist and enable our customers to easily get pro videos with your phone/gopro.

Where can I find product tutorials? Click on your SMOVE product above for tutorials pertaining to your specific SMOVE stabilizer.

Can I add audio/other accessories? Yes, visit our Instagram page for helpful setup guides and posts for audio/extra accessories.

Will this work with my Note 9/S10+/iPhoneXS Max? Yes, all phones are compatible, though it is advised to use phones without external bulky cases if you have a larger sized phone.

How do I do portrait mode? All our products enable the ability to switch from landscape to portrait mode, please click on the specific product tutorial link above.

I need help. We are here to help. We'll do everything we can to solve your issue and make this a quality experience for you, please allow 24-48 hours for support.


Attachments: When sending attachments (ie photos, media, files, etc) to the support desk, please ensure the file size is under 1Mb. Note: If an IT server issue has affected the delivery of outgoing communications on a pending ticket, submit a new support ticket.